BarnPage

Troubleshooting

Troubleshoot failed media or video upload

Fix common file, connection, permission, and processing issues.

Owner/AdminBarn ManagerHead TrainerAssistant TrainerGroom/StaffStudent Rider

Upload problems usually come from file type, file size, network interruption, permission limits, or storage processing errors.

Steps

  1. 1Confirm your role has upload permission.
  2. 2Use a supported file type, such as common image formats or MP4, MOV, or WebM video.
  3. 3Try a shorter or smaller file if the upload is large.
  4. 4Keep the browser tab open until upload and finalization finish.
  5. 5Retry on a stable connection.
  6. 6If the file uploads but never processes, contact support with the lesson, video, or media context.