Frequently Asked Questions

BarnPage is a private rider hub for riding barns. It gives riders and linked parents one place to see published lesson feedback, lesson videos they can access, goals, progress, schedules, and barn updates while trainers stay in control of what gets shared.

BarnPage is for lesson programs, training barns, boarding barns, and equestrian communities that need private schedules, rider follow-up, family access, and staff-controlled sharing.

Student riders can see their own rider hub: upcoming lessons, published lesson feedback, lesson videos they can access, goals or focus areas, progress trends, highlights when enabled, and barn updates their account can view.

No. BarnPage is a private barn workspace. Feed posts, lesson feedback, videos, progress, and rider information stay inside the barn and follow each member's permissions, consent settings, and trainer publishing choices.

Create and verify your account first. If a barn invited you, accept that invitation with the same email. If you are starting a barn, create the workspace and begin with one trainer, arena, rider, horse, and lesson instead of entering the whole barn at once. New barns begin on Free, and signup does not start the one-time Trial. The barn owner can start it later from Plan & Billing when the team is ready to test video and MEGAN.

BarnPage offers Free, Trial, Starter, Standard, and Premium access. Free is $0/month and includes scheduling, community tools, progress, and highlights for up to 20 riders, but does not include manual reviews, scorecards, video upload, or MEGAN analysis. Trial is a 14-day evaluation for up to 20 riders, with video upload, MEGAN Ringside, MEGAN Arena Prep, and 35 MEGAN video analyses. Starter is $29/month, supports up to 50 riders, and adds manual lesson reviews and scorecards. Standard is $149/month and adds unlimited riders, video upload/playback, and 150 MEGAN video analyses each calendar month, reset on the first day. Premium is $299/month and provides everything in Standard, unlimited MEGAN analyses, MEGAN Ringside lesson planning, MEGAN Arena Prep, and priority support. Standard includes MEGAN video analysis but not MEGAN Ringside or Arena Prep. Barn owners can start the one-time Trial from Plan & Billing. When self-service billing is available, paid checkout, taxes, receipts, and subscription management are handled securely by Paddle. If checkout is not shown, contact [email protected].

Choose Free for core scheduling, records, community, progress, and highlights for up to 20 riders. Choose Starter when trainers want written lesson reviews and scorecards without video, for up to 50 riders. Choose Standard for an active lesson-video program with unlimited riders and 150 trainer-reviewed MEGAN analyses each calendar month. Choose Premium for multi-trainer or high-volume programs that also want unlimited MEGAN analysis, MEGAN Ringside, and Arena Prep. The one-time Trial lets a small group try the review, video, and MEGAN workflow before choosing a paid plan.

Changing plans can change the rider limit and whether the barn can start new reviews, upload videos, or request MEGAN analysis. Existing barn records are not automatically deleted, but tools that are not included in the new plan may no longer be available. See plan changes in the Knowledge Base.

Yes. New barns begin on Free, so signup does not start the Trial clock. A barn owner can start the one-time 14-day Trial from Plan & Billing when the barn is ready. No credit card is required. The Trial supports up to 20 riders and includes manual reviews, scorecards, video upload, 35 MEGAN video analyses, MEGAN Ringside, and MEGAN Arena Prep. After 14 days, the barn returns to Free access automatically; existing records stay in place while Trial-only tools pause.

Some barns may be invited for beta or early access testing. Beta barns should start with a small group, review consent settings before inviting riders or parents, and send feedback to [email protected]. Data entered during beta is treated as real barn data and will be kept unless it is deleted through normal account, content, or support-request processes.

Create and verify your BarnPage account first. If barn creation is open, choose Create a Barn from the welcome page. A trainer, owner, or manager can begin the workspace; the person who creates it receives Owner/Admin access and can invite the owner or other team members later. During invite-only periods, request access and wait for approval.

Yes. You can be a member of as many barns as you like, each with a different role. Use the barn switcher in the sidebar to move between them.

Roles include Owner/Admin, Barn Manager, Head Trainer, Assistant Trainer, Groom/Staff, Student Rider, Parent/Guardian, Horse Owner/Leaser, and Read-Only Family Guest. A person’s role determines which barn information and actions are available to them.

Yes. Owner/Admin users can switch their dashboard view to preview role-specific experiences, such as Student Rider or Parent/Guardian. The preview changes navigation and dashboard context, but it does not grant access to another person's private rider or child records.

Go to Settings → Members, enter the person's email address, and assign a role. They'll receive an email invitation to join your barn.

Parents can be linked to one or more child riders. Once linked, parents see their child's schedule, progress reports, and can approve or decline lesson invitations on their behalf.

A page or button may be missing because you are viewing a different barn, your role does not include it, the barn's plan does not include it, or part of the setup is still incomplete. Start with the barn switcher and your role. If that does not solve it, use the missing feature checklist.

Yes. Create a lesson series with a recurrence pattern (e.g., every Tuesday at 4 PM) and lessons are generated automatically. You can add riders to the entire series at once.

Blocks reserve arena time for non-lesson activities such as arena maintenance, shows, or farrier visits. They prevent scheduling conflicts so no lessons can be booked during that time.

Each barn can choose its cancellation deadline. When a lesson is cancelled or rescheduled, BarnPage alerts the affected riders and trainers. Email is also sent when that type of email notification is turned on.

When a lesson reaches capacity, riders can join a waitlist. The maximum waitlist size is configurable per barn. If a spot opens up, waitlisted riders are notified.

No. Owners, managers, head trainers, assistant trainers, and groom/staff can see broader schedule views when their role includes schedule visibility. Student riders, parents, horse owners, and read-only guests are limited to their relevant riders, linked horses, or lessons unless their barn grants additional permissions.

Yes. A horse picker is available when creating or editing a lesson. BarnPage includes conflict detection to prevent double-booking the same horse at overlapping times.

Ringside is a mobile-first view designed for trainers at the arena. Lesson Mode shows today's lessons and lets trainers mark attendance, take notes, upload video, request MEGAN Ringside, and complete lessons from a phone. Arena Mode can start from a Barn Specific template or MEGAN Arena Prep, then moves through lessons one at a time with confirmed setup changes and arena-aware MEGAN planning.

Yes. Student riders can use Arena Editor inside their barn to sketch an idea with real arena dimensions, individual equipment, and editable patterns, then publish it to the private feed for feedback. Rider ideas are discussion posts only; they do not become Ringside templates unless staff intentionally recreate or save them as Barn Specific templates.

The barn feed is a private social feed for your barn's members. Post updates, celebrate achievements, and share show results. Posts support reactions and threaded comments.

Staff members can create pinned announcements that appear at the top of the feed. All barn members can read them, making it easy to share important news.

Groups let you organize barn members - for example, Show Team, Parents, or Boarders. Each group can have its own feed posts. Some groups are auto-synced to roles so membership stays up to date.

It depends on barn settings. Owners and managers can control whether student riders and parents/guardians may create feed posts. Staff can still use the feed for announcements, updates, and moderation.

Yes. You can add photos to the barn gallery when your role allows it. The barn may require staff approval and can choose who sees each photo. Lesson videos are uploaded separately because they can be connected to riders, reviewed, and published as feedback; video upload requires Trial, Standard, or Premium.

Gallery media is for barn photos and image media. Lesson videos are separate because they can be tagged to riders, processed, reviewed, scored, and published as feedback. See media approval and visibility and lesson video upload for details.

Upload a lesson video, tag the riders and key moments, and MEGAN drafts AI-assisted observations for the trainer to review. It can help organize notes on position, technique, focus areas, and next steps. Trainers can start this from a lesson's Video Review action or from the video upload area. Available on Trial, Standard, and Premium.

MEGAN Ringside is a Trial and Premium trainer-only planning tool. It can help draft warm-ups, lesson plans, rider-specific adjustments, arena setup notes, and conservative next steps from recent trainer-approved context. Trainers review and confirm the plan before using it. Arena ideas shared in the feed are separate discussion posts and do not automatically become lesson plans.

MEGAN works best with short, focused clips that show one specific skill or exercise. For example, a 5-minute video of a rider trotting the same ground poles several times is much more useful than a full lesson with many unrelated movements. See good vs. bad MEGAN video examples.

Trainers can review a lesson without video by adding scores, notes, and a rider-friendly summary. Manual reviews are available during Trial and on Starter, Standard, and Premium.

Manual reviews are written by trainers without video and are available during Trial and on Starter, Standard, and Premium. MEGAN reviews use lesson video to prepare an AI-assisted draft during Trial and on Standard or Premium. Trainers decide what is shared in both cases. Read manual review vs. MEGAN review.

Feedback begins as a private draft and becomes visible only after a trainer reviews and publishes it. In a video with several riders, the barn reviews each rider’s feedback separately.

No. MEGAN output is trainer-only draft guidance until a trainer reviews, approves, and publishes the feedback. Riders and parents only see published feedback they are allowed to access.

Trainer notes and ringside context may help MEGAN prepare trainer-only suggestions for a lesson or video review. Private trainer notes stay with the training team unless a trainer intentionally includes that information in published feedback.

Staff with review permissions can see barn videos for review. Riders can access videos they're tagged in, and parents can access videos for their linked children. Trainer feedback and role-specific summaries are shared after the review is approved and published.

Feedback usually becomes visible after the trainer has approved and published it for the correct rider audience. Check rider tags, parent links, review status, and whether the video is still processing. See feedback visibility troubleshooting.

Check the video status first. Some videos need time to upload, transcode, extract frames, and become ready for trainer review. If the status does not change, use the video processing guide.

No. MEGAN provides supplementary AI-assisted analysis and planning support to help trainers. Trainers review, edit, and approve all feedback before it becomes visible to riders. MEGAN Ringside and Arena Prep plans are trainer-only draft prep and are not automatically shared.

A published scorecard can add a new point to the rider’s progress history. Over time, riders can follow goals, focus areas, lesson summaries, and score trends, including the barn’s own scoring categories.

Scorecard dimensions are configurable scoring categories such as Position, Use of Aids, Rhythm, Balance, or any custom dimension your barn defines. Owners can customize labels, weights, and score scale in Settings.

Yes. Parents with linked children can view their child's progress reports, including scorecard trends, goals or focus areas, and trainer-approved feedback.

Rider profiles stay inactive until at least one discipline and a goals note are saved. This keeps incomplete rider setup out of lesson pickers by default while giving staff a clear setup checklist.

The parent account must be linked to the child rider profile in the same active barn. The child also needs an active rider profile. Use the parent link checklist if the child is missing.

Highlights are a private recognition system for rider, horse, and partnership moments. Barn owners can enable or disable highlights and choose which categories are available, including Horse of the Week.

Leaderboards are optional. When enabled, they use progress snapshot data and respect leaderboard consent, minor privacy settings, and any trainer review marked excluded from leaderboard. Barns can choose Progress First, Friendly Competition, Private Tracking, or Barn Celebration modes to control how the data is presented.

BarnPage supports consent tracking for photo sharing, video sharing, highlights recognition, leaderboard participation, and progress sharing. Highlights and leaderboards use separate consent records, so barns can allow one without the other.

BarnPage records opt-in consent preferences for optional sharing. If consent is missing or revoked, barns should treat that as no permission for optional sharing. Users with consent-management permission, including parent/guardian roles by default, can record consent preferences on behalf of riders.

BarnPage keeps each barn's information separate and checks membership, role, and record access before showing private information. Rider, lesson video, progress, and member details are not shown publicly. A barn website contains only the separate content an owner or manager chooses to publish. See our Privacy Policy for full details.

Barn owners can configure whether minors appear on leaderboards. When disabled, minors are excluded unless a guardian has granted leaderboard consent. When strict rider privacy is enabled, linked minor riders also need explicit highlights consent before rider-linked highlights can be shared. Parents can manage consent preferences for linked children, and media approval, default visibility, and strict rider privacy settings help limit unnecessary sharing.

Yes. Contact [email protected] to request account deletion. Some information shared with a barn may be anonymized or kept separately when the barn needs it for its records, safety, legal, billing, or support obligations. See our Privacy Policy for details.

BarnPage works in any modern web browser - Chrome, Safari, Firefox, and Edge - on desktop, tablet, and mobile devices.

BarnPage is a responsive web app optimized for mobile browsers. There is no separate app store download needed - just open BarnPage in your browser.

Yes. The schedule page includes Print and Export CSV buttons so you can save or print your lesson calendar at any time.