Barn Setup
Upgrade, downgrade, or change a barn plan
Understand how plan changes affect rider limits, video tools, MEGAN analysis, and existing barn data.
Changing plans can change the rider limit and which video and MEGAN tools the barn can use. Manual reviews and scorecards remain available on every plan.
Existing barn records are not automatically deleted when the plan changes, but tools that are not included in the new plan may no longer be available.
New barns begin on Free. The one-time Trial does not start during signup and does not require a credit card.
An authorized barn owner can start paid checkout or open the Paddle customer portal from Settings -> Plan & Billing. Contact support if checkout or the portal is unavailable, or if the barn needs a custom arrangement. An active or trialing paid subscription becomes the effective Standard or Premium access tier.
An active paid subscription at the launch of this plan update receives Premium access at no extra charge for as long as that subscription remains active. A full refund is available instead on request.
What each change can affect
- Starting the one-time Trial from Plan & Billing adds video, MEGAN Ringside, and Arena Prep for 14 days with 50 riders and 35 MEGAN analyses. When it ends, the barn returns to Free access automatically.
- Moving from Free to Standard adds unlimited riders, video upload/playback, and 150 MEGAN analyses each calendar month.
- Moving to Premium removes the monthly MEGAN analysis quota, adds MEGAN Ringside lesson and Arena Prep planning, and adds priority support.
- When Trial expires or a barn downgrades, video uploads, MEGAN analysis, or Trial/Premium-only MEGAN Ringside and Arena Prep planning may become unavailable if the resulting plan does not include them. Manual reviews and scorecards remain available on Free.
- Rider limits are checked separately from MEGAN analysis quota.
Before downgrading
- Review how many non-deleted rider profiles the barn has.
- Finish any urgent video or MEGAN work before removing paid plan access.
- Tell trainers which video, MEGAN, or planning tools will no longer be available after the change.
- Contact support if you need help understanding existing video or MEGAN access before changing plans.
Protected subscriptions during this plan change
- BarnPage upgrades active paid subscriptions to Premium access without increasing their subscription charge.
- The protected access lasts while the same subscription remains active.
- A barn that does not want to continue may request a full refund by contacting [email protected].
Troubleshooting
A feature disappeared after a plan change.
Check whether the new plan includes that feature. The private lesson journal, manual reviews, and scorecards remain available on every plan. Free does not include video upload or MEGAN. Trial access expires after 14 days.
The barn is over the rider limit after a downgrade.
Review non-deleted rider profiles, then contact support or a BarnPage admin if a temporary rider-limit override is needed.