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Understand plan rider limits and billing

Know how each plan affects rider limits, video, and MEGAN analysis while manual reviews remain available on every plan.

Owner/AdminBarn Manager

Each plan determines how many rider profiles the barn can keep and which video and MEGAN tools are included. Manual reviews and scorecards are included on every plan.

Every non-deleted rider profile counts toward the rider limit, including inactive profiles. Student Rider roles, memberships, and pending invitations do not consume or reserve rider slots.

If your barn has a custom arrangement, the limit shown in Plan & Billing is the one BarnPage uses.

New barns begin on Free. Signup does not start the one-time Trial; an eligible owner starts it from Plan & Billing when the barn is ready.

An authorized barn owner can start paid checkout or open the Paddle customer portal from Settings -> Plan & Billing. Contact support if checkout or the portal is unavailable, or if the barn has a custom arrangement. An active or trialing Standard or Premium subscription controls access automatically.

A barn with an active paid subscription when this plan update launches receives Premium access at no extra charge for as long as that subscription remains active. The barn may request a full refund instead.

Steps

  1. 1Open Settings and review Plan & Billing to confirm the current tier, whether Trial access has an expiration date, and whether the one-time Trial has already been used.
  2. 2Check current rider-profile usage before creating a large rider group.
  3. 3If the barn needs a different rider limit, contact BarnPage support to discuss the available options.
  4. 4Check the remaining MEGAN analyses separately when using Trial or Standard.
  5. 5Communicate plan changes before adding riders or starting MEGAN analysis at scale.

Default tier limits

  • Trial lasts 14 days and can be started once by a barn owner from Plan & Billing without a credit card. It supports up to 50 riders and adds video upload, 35 MEGAN video analyses, MEGAN Ringside, and MEGAN Arena Prep. When it ends, access returns to Free automatically and existing records remain.
  • Free supports up to 50 riders and includes core scheduling, the private lesson journal, manual lesson reviews, per-rider scorecards, attendance history, progress views, feed, photo media, highlights, and notifications.
  • Standard supports unlimited riders and adds video upload, playback, and 150 MEGAN video analyses each calendar month, reset on the first day.
  • Premium supports unlimited riders and unlimited MEGAN analyses, plus MEGAN Ringside, MEGAN Arena Prep, and priority support.

Choose by the way your barn works

  • Choose Free when trainers want scheduling, records, community, structured written lesson feedback, and scorecards without lesson video.
  • Choose Standard for an active lesson-video program that uses trainer-reviewed MEGAN drafts each calendar month.
  • Choose Premium for a multi-trainer or high-volume program that wants unlimited MEGAN analysis, MEGAN Ringside, and Arena Prep.
  • Use the one-time Trial to test the review, video, and MEGAN workflow with a small group before choosing a paid plan.

Custom rider limits

  • Some barns may have a custom rider limit arranged with BarnPage.
  • Plan & Billing shows the limit currently used for your barn.
  • A custom rider limit does not change the number of MEGAN analyses included with the plan.

Existing paid subscriptions

  • Active paid subscriptions at the launch of this plan update receive Premium access at no extra charge for as long as the same subscription remains active.
  • A barn that prefers not to continue may contact [email protected] for a full refund.
  • Canceling and later starting a new subscription does not carry the protected Premium access into the new subscription.

Troubleshooting

A rider profile cannot be created because the barn is at its limit.

Check the current plan, non-deleted rider profiles, and the rider limit shown in Plan & Billing. Student Rider invitations do not consume rider slots. Upgrade or contact support before creating more rider profiles.

MEGAN analysis is unavailable even though the barn has unlimited riders.

Rider limits do not control MEGAN analysis. Confirm the plan supports MEGAN analysis and that quota remains available unless the barn is Premium.

Understand plan rider limits and billing | Knowledge Base | BarnPage