Account and Access

Reset your password and recover account access

Request a secure reset link, choose a new password, and return to an invitation or protected page.

Owner/AdminBarn ManagerHead TrainerAssistant TrainerGroom/StaffStudent RiderParent/GuardianHorse Owner/LeaserRead-only Family Guest

Use password recovery when you cannot sign in with an existing BarnPage account. BarnPage shows the same confirmation whether or not an account exists for the address, which prevents account discovery.

Password reset links expire after one hour and can be used only for the account and reset request that created them.

Invitation pages preserve the invitation destination when an existing user chooses Forgot password, so the user can reset the password and return to accept the barn invitation.

Steps

  1. 1Open Sign in and choose Forgot password, or choose Forgot password from an invitation that recognizes an existing account.
  2. 2Enter the email address used for the BarnPage account.
  3. 3Check the inbox for the password reset email. Also check spam, junk, promotions, or quarantine folders.
  4. 4Open the newest reset link within one hour.
  5. 5Enter and confirm a new password with at least eight characters.
  6. 6Return to sign in. If recovery started from an invitation, continue to the invitation and accept it.

Troubleshooting

No reset email arrived.

Confirm the exact account email, check filtered folders, and wait before requesting another link if the page reports a retry delay. BarnPage does not reveal whether an address has an account.

The reset link is invalid or expired.

Request a new reset email and use the newest link. A later request replaces the earlier reset token.

The invitation is open under the wrong signed-in account.

Use Sign out and continue on the invitation page, then sign in or recover the account matching the invited email address.

Reset your password and recover account access | Knowledge Base | BarnPage